IT Annual Survey Results

2009

Undergraduate Survey – March 2009

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.84

 Is IT offering the support and services you need? 92% yes, 8% no

Complete results comparing 2007-2009  (.pdf format)

323 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.92

Is IT offering the support and services you need? 83% yes, 17% no

Complete results comparing 2007-2009  (.pdf format)

128 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.79

Is IT offering the support and services you need? 74% yes, 26% no

Complete results comparing 2007-2009  (.pdf format)

507 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.99

Is IT offering the support and services you need? 85% yes, 15 no

Complete results comparing 2008-2009  (.pdf format)

2008

Undergraduate Survey – March 2008

829 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.81

Is IT offering the support and services you need? 91% yes, 7% no, 1% (no answer)

Complete results(.pdf format)

460 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.83

Is IT offering the support and services you need? 87% yes, 10% no, 3% (no answer)

Complete results (.pdf format)

52 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 3.89

Is IT offering the support and services you need? 83% yes, 17% no, 0% (no answer)

Complete results(.pdf format)

130 responses

Average rating of IT services and support overall on a scale of 1 to 5 (with 5 being the best): 4.00

Is IT offering the support and services you need? 83% yes, 12% no, 5% (no answer)

Complete results(.pdf format)

2007

Faculty Survey – March 2007

125 responses
Scale system: 1 – 5 with 5=best
Overall rating on IT services and support: 4
Rating regarding network migration process (by those already 
migrated): 5
Operating system usage (some have more than one machine):  65.8% 
Windows, 46.7% Mac, 26.7% Linux/Unix, .8% Other
Classroom technology scored 4s and 5s
IT Staff received 4s and 5s
Complete results  (.pdf format)

Student Survey – March 2007

595 responses (306 undergraduates, 275 graduate students, 14 unknown)
Scale system: 1 – 5 with 5=best
Overall rating on IT services and support: 4
Operating system usage (some have more than one machine):  86.42% 
Windows, 20.9% Mac, 13.3% Linux/Unix, .3% Other .3% Don’t own a computer
Classroom technology scored 4s and 5s
IT Staff and Student Computing Consultants received 4s and 5s from undergraduates
IT Staff  received 4s and 5s from graduate students
Complete results  (.pdf format)

2006

Faculty Survey – February 2006

130 responses
Rating on IT services and support: 4  (scale of 5 – 1, 5=no 
improvement needed, 1=much improvement needed)
IT Staff received 4s and 5s (on a scale of 1 – 5 , 5=outstanding)
Complete results  (.pdf format)

Student Survey – February 2006

725 responses (396 undergraduates, 329 graduate students)
Overall rating on IT services and support: 4
Operating system usage (some have more than one machine):  89.5% 
Windows, 13.3% Mac, 7.2% Linux, .4% Other .3% Don’t own a computer
Overall rating on IT services and support: Good
IT Staff  received 4s and 5s  (scale of 5 – 1, 5=no improvement 
needed, 1=much improvement needed)
Complete results  (.pdf format)